Welcome to our FAQ page! Got questions? We've got answers! Here’s everything you need to know about shopping at Gdansky, your go-to for unique and sustainable home products. If you can’t find what you're looking for, don’t hesitate to reach out to our friendly team. Now, let’s dive into your most frequently asked questions!
Orders and Payments
How do I place an order?
Simply find your favorite home products, add them to your cart, and follow the checkout process. Easy as pie!
What payment methods do you accept?
We accept all major credit cards, PayPal, and several other payment options listed at checkout.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Contact us as soon as possible for assistance.
Delivery
Do you offer free shipping?
Yes, we offer free shipping on orders over 50£ to most destinations.
How long will it take to get my order?
Delivery time depends on your location. Once shipped, you'll receive a tracking number to monitor the journey of your order.
Do you ship internationally?
Absolutely! We ship worldwide. Note that international customers are responsible for any customs fees incurred.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition. Some restrictions apply.
How do I initiate a return or exchange?
Contact us with your order number, and we will guide you through the process.
Products and Stock
How do I find out if a product is available?
Product availability is displayed on each item’s page. If a product is out of stock, you can request to be notified when it's back.
Are your products eco-friendly?
Yes! Sustainability is at the heart of what we do. We strive to offer products that are not only beautiful but also planet-friendly.
Security and Privacy
Is my personal information safe?
Absolutely. We use state-of-the-art security measures to protect your information. Your privacy is our priority.
Do you share my information with third parties?
No, we respect your privacy. Your information is used solely to process orders and enhance your experience with Gdansky.
Contact
Can’t find what you’re looking for?
Contact our customer service team at info@gdansky.com or use the contact form on our website. We’re here to help make your Gdansky experience wonderful!